Privacy Policy

1. Basic policy

Kohno Guitar Manufacturing is committed to providing products and services that satisfy our customers. In order to provide you with a more satisfying service, we collect important personal information about you.
We regard the protection of personal data as an important part of our business activities and are constantly aware of our responsibility in this respect. In addition, we will comply with the Data Protection Act and process personal data accurately and securely in order to live up to the trust of our customers.

2. Processing of personal data

This document explains how we protect and process personal information provided by our customers in the course of providing various services to them, in accordance with the provisions of the Personal Data Protection Act.
Personal data also includes personal data already obtained.

Personal data held by the company

We retain all information you provide on our "customer registration card" (the "Personal Information").
The above-mentioned personal data will be stored as computer data ("stored information").

Purpose of the use of your personal data

(1) One year after purchase.
(2) Guitar clinics.
(3) As a reference for guitar maintenance.
(4) Product and other information.
(5) sending service goods to customers.
(6) Contact the customer if necessary.

Disclosure of personal data to third parties

(1) We do not sell or rent your personal data to third parties.
(2) We may disclose your personal data to third parties in the following circumstances.
a. where there is customer consent to disclose or share information.
b. where it is deemed necessary to disclose or share information in order to provide you with the products and services you have requested.
c. when the information is required by a company that performs work on behalf of the Company for the purpose of providing goods and services to customers (in the case of outsourcing, the necessary contracts are concluded and appropriate management and supervision is carried out).
d. in the event of a formal legal investigation by a public authority such as a court or the police.
e. if your actions may cause damage to our rights, property or services and we deem it necessary to protect them.
f. where it is necessary for the protection of the life, body or property of a person and it is difficult to obtain the consent of that person.

Requests for information, corrections, additions, deletions, etc. of personal information

Requests for information, corrections, additions and deletions of personal informationIf you wish to request information about the content of the personal information you have provided, correct it, add to it or delete it, please make your request by e-mail, letter or telephone.

Measures to protect your personal data

Registration information is stored on our database system in a secure environment that is not accessible to the general public to prevent the loss, misuse or alteration of your personal information.

Revision of the privacy policy

The content of this privacy policy is subject to change. Please check our website frequently for the latest changes.

Responsible for the management of personal data

Masaki Sakurai, directeur, Kohno Guitar Manufacturing Ltd.

Contact details

Personal data customer service: personal data protection correspondence section TEL:+81 3 3973 0927 email: